william hertling (@hertling) 5/14/10 3:58 PM I love this story of how making a customer register to make a purchase cost $300M in lost sales - http://bit.ly/amHCqQ |
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ethnography . human-computer interaction . design
william hertling (@hertling) 5/14/10 3:58 PM I love this story of how making a customer register to make a purchase cost $300M in lost sales - http://bit.ly/amHCqQ |
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