http://pogue.blogs.nytimes.com/2011/12/15/the-year-of-c-e-o-failures-explained/?partner=yahoofinance
Excerpt:
These C.E.O.’s may have had their own internal business reasons for these unpopular decisions. But they were internal, self-interested reasons. Reasons intended to please stockholders, perhaps.
Even so, all three committed several cardinal sins: Putting customers last. Rewarding loyalty with rudeness. Failing to make their cases to the public.
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