And it wasn't until Zacharias's piece that I realized that it's because I'd always used the wrong resume screening & interview approach. Because I've recently fielded a load of questions from entrepreneurs who also find this a hard role to recruit and hire for, here is a list of the "don'ts" that I had to learn the hard way.
I'm a multi-disciplinary designer-strategist at HP. My passion is whole product design: the seamless integration of HW+SW+Web to deliver compelling experiences to users. I'm currently swimming upstream to bring Web 2.0-style community participation to HP's consumer printing business.